Laundry Societys privacy policy
We at the Laundry Society protect the integrity of our customers and visitors. Therefore, we want to be transparent about how we handle your personal information so you feel safe when you visit us.
With our privacy policy, we determine how your personal information is protected and processed by us, how you can control the information you provide and how to contact us.

Background to updated privacy policy
The GDPR (Data Protection Ordinance) is a new EU regulation that will begin throughout the EU on 25 May 2018. GDPR replaces the Swedish Personal Data Act (PUL). Much is alike, but it means that the requirements for how companies and organizations can process personal data is sharpened.

What are personal data?
A personal data is all information that can be linked directly or indirectly to a living natural person. This means that the following are personal information: name, address, phone number, e-mail address, IP address, photograph etc.

Processing of personal data
Processing of personal data is all that happens with personal data. Any action taken with personal data is a treatment, regardless of whether it is performed automated or not. Examples of common treatments are collection, registration, organization, structuring, storage, processing, transfer and deletion.

Responsible for personal data:
Laundry Society AB is responsible for the personal data you send to us and is responsible for processing your personal information in accordance with applicable data protection regulations.

Laundry Society
Co / Avenue Sweden AB
Kungsporten 4E
427 50 Billdal, Sweden
Organization Number: 559015-6302

Who has access to your information?
Your personal information is shared within Laundry Society AB. Information required for delivery and return (name, address, e-mail, phone number, and items that your order contains) is shared with those who engage in logistics activities within the Laundry Society. Information required for financial reporting (name, address and order) is shared and managed by SVEA Ekonomi AB (corporate identity number 556489-2924)

Data forwarded to third parties is only used to provide the above services to you. We use analytics tools to collect statistics to optimize our site and present relevant material for you. We never forward, sell or exchange your data for marketing purposes to third parties outside Laundry Society AB.

By law, the Laundry Society may be forced to disclose information. This may be, for example, government agencies (eg the Tax Agency or the Police) or companies offering payment solutions. In such cases, partners treat the tasks as independent personal data administrators in accordance with their own privacy policy.

In line with the Data Protection Ordinance, we strive for your personal data to be processed within the EU / EEA and the IT systems we use are located within the EU / EEA.

How long do we save your personal information?
We never save data longer than necessary and a maximum of two years See below our categorization of different personal data management for more info about what we store and why.

HANDLING OF ORDERS ONLINE
Purpose for processing personal data:
To handle and deliver your purchase online at laundrysociety.se by processing your orders and returns as well as sending you delivery status notifications or in case of delivery issues. We will use your personal information to handle your payments, including to analyze which payment solutions which will be offered to you. Your personal information is used to identify you and to confirm that you have the statutory minimum age to conduct online purchases and to confirm your address with external parties.
We also use your personal information to handle complaints, as well as complaints and warranty matters regarding products.

What types of personal data do we handle?
Name
Personal
Contact details (eg address, e-mail address and telephone number).
payment History
Payments Information
Purchase information (eg which item is ordered or if the item is to be delivered to another address).

Who has access to your personal information?
Laundry Society AB has access to your personal information. We never forward, sell or exchange your data for marketing purposes to third parties outside Laundry Society AB.

Legal basis:
In order for the purchase agreement to be completed, we must process your personal information. This in order for us to fulfill our obligations under the purchase agreement. Completion of the purchase agreement. If the information is not provided, our commitments can not be fulfilled and we are therefore forced to refuse your purchase.

CUSTOMER SERVICE

Purpose for processing personal data:
In order to handle your inquiries, complaints or warranty matters regarding our products, we use your personal information. This through technical support via email, phone and social media. In case of incidents or problems with your order, change or return we can also contact you.

What types of personal data do we handle?
Name
Contact details (eg address, e-mail and telephone number)
Correspondence from you.
Information about the purchase. Time, order number, order content and possible error / complaint.

Who has access to your personal information?
Only those responsible for products and delivery, as well as those who work with Customer Service at Laundry Society AB.

Legal basis: legitimate interest. The processing is necessary to meet our and your legitimate interest in handling customer service matters.

Storage period: Until the customer service case has ended.

PARTICIPATION IN EVENTS / EVENT

Purpose for processing personal data:
In order to conduct competitions and events we arrange, we process your personal data for communication before and after the competition and / or event. This through ex-confirmation of notifications, questions or evaluations. In connection with this we may also process personal data regarding identification and age. Finally, we treat personal data in order to designate winners and convey profits.

What types of personal data do we handle?
Name
Personal identification number or age.
Contact details (eg address, e-mail, phone number).
Details left in the contest.
Data left in evaluations of events.

Legal basis: legitimate interest. The treatment is necessary to meet your and our interest in conducting and managing competitions and events.

Storage period: During the time the competition event, including evaluation, is ongoing.

COOKIES

What is a cookie?
A cookie is a text file consisting of letters and numbers. The cookie is saved by your browser and stored on your computer. Our cookies contain information about your visit and are used for technical reasons to improve the site for you as a user. When you visit and navigate on our site, you as a visitor give consent to the handling of cookies.

How do we use cookies?
We use permanent cookies to save your homepage selection. We use session cookies, for example, when you use the product filtering feature or if you have added a product to your shopping cart.
We use cookies from both first and third parties for the purpose of collecting statistics and user data in aggregated and individual form in analyzes to optimize the site and show you relevant promotional material. Some third party cookies are introduced by services shown on our web pages and are not under our control. They are submitted by companies that provide social media, Facebook and Instagram allows users to share content on the site, as shown by their respective icons.

We also use third-party cookies that conduct cross-domain tracking so that we can provide marketing on other sites / other channels to you.

Who has access to your personal information?
Data forwarded to third parties is used only to provide the above services to you; analysis tools for collecting statistics to optimize our site and present relevant material for you.

You can control the use of cookies yourself
On settings on your browser, you can learn more about how to control the use and scope of cookies. There are tools to present all the analytics tools a webpage contains.

YOUR RIGHTS AS A CUSTOMER

Right to information:
You can when they ask you to get information about what personal information we have saved about you.

Right to rectification:
If your information is incorrect, incomplete or irrelevant, you may want to have them corrected.

Right of deletion:
You may request us to delete your personal information. We can not delete your data as there is a statutory requirement for storage, such as accounting rules, or when there are other legitimate reasons why the data must be saved, such as unpaid debts.
However, as a customer, you should know that a request for data removal or limitation of processing of personal data may result in your ability to use Laundry Society’s services being limited or completely void.

Data portability:
You may ask us to transfer your personal information from our IT environment to another, either another company or to you. This does not apply to information that the law requires us to keep.

Withdraw consent:
You may revoke your consent at any time to let us use the information for marketing purposes.

Complaint:
You may file a complaint with the Data Inspectorate if you believe that we treat your personal data in violation of the Data Protection Ordinance.

The data inspection is the supervisory authority
The Data Inspectorate shall monitor the application of the Data Protection Ordinance.
You will always find the latest information on our privacy policy on our website.